Frequently Asked Questions
Frequently Asked Questions
Shopping
How do I place an order?
Browse products, add items to your cart, proceed to checkout, enter your shipping information, and select a payment method.
Can I pay in US Dollars?
Yes, we support both Nigerian Naira (NGN) via Paystack and US Dollars (USD) via Stripe. Your currency is auto-detected based on your location.
Is it safe to shop here?
Absolutely. We use SSL encryption and trusted payment processors (Paystack and Stripe) to ensure your transactions are secure.
Shipping
How long does delivery take?
Domestic orders typically arrive within 1-7 business days depending on location. International orders take 7-21 business days.
Do you deliver to my state?
Yes, we deliver to all 36 Nigerian states plus FCT Abuja, and to over 100 countries internationally.
How much is shipping?
Shipping costs are calculated at checkout based on your location and the vendor location. Some vendors offer free shipping on qualifying orders.
Orders and Returns
How do I track my order?
Visit the Track Order page and enter your order number and email address.
Can I cancel my order?
You can cancel a pending order from your order details page. Once an order is confirmed or shipped, cancellation may not be possible.
What is your return policy?
We offer a 7-day return policy. See our Return Policy page for details.
Vendors
How do I become a vendor?
Visit our Become a Vendor page and register as a vendor. It is free to join.
What commission does the platform take?
We charge a 10 percent commission on each sale. There are no listing fees or monthly charges.
