Return Policy

Return and Refund Policy

Last Updated: January 2025

Return Window

You may request a return within 7 days of receiving your order.

Eligibility

To be eligible for a return, items must be:

• Unused and in original packaging
• Not damaged by the customer
• Accompanied by proof of purchase (order number)

Non-Returnable Items

• Perishable goods (food, flowers)
• Personal care items (cosmetics, underwear)
• Customised or personalised products
• Digital products and gift cards

How to Request a Return

1. Contact us at hello@shopnaijabrands.com with your order number
2. We will provide return instructions and a return authorisation
3. Ship the item back to the vendor
4. Refund is processed within 5-10 business days after receipt

Refund Method

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We will arrange a replacement or full refund at no additional cost.